PAYMENT OF ORDER
a) Customers are required to pay a £100 deposit before Our Little Secret can order any item.
b) No goods may be removed from the premises until full payment of the order has been fulfilled.
c) We do not accept cheques.
ALL GOWNS & ACCESSORIES REMAIN THE PROPERTY OF OUR LITTLE SECRET UNTIL PAID FOR IN FULL.
d) Customers should retain their receipts as proof of purchase.
e) All items purchased are non-returnable/refundable.
f) If your order has not been collected and paid for within 14 days of sending notification of arrival, a fee may be invoiced to cover additional costs. If items are still not collected within 2 months of notification, it will be deemed that you have cancelled the contract.
g) Sample dresses are not always available in store due to turnover of stock, therefore please be aware that your chosen prom dress may not be available to try during every visit.
CANCELLATION OF ORDERS
a) Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid up to and including the cancellation date.
Dress orders will still have to be paid for in FULL, if the celebration is cancelled for whatever reason, costs will still be incurred to the suppliers and to Our Little Secret – regardless of ANY circumstance.
a) It is the wearer’s responsibility to try on on be completely satisfied with dress fit / quality before ordering.
b) Dresses are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes.
c) A number of our designers are based in the USA therefore goods will be ordered in UK sizing but the garment will have the US sizing tagged in the inside of the dress which will always read at least one size smaller than the UK size ordered.
Please note: Gowns are MADE TO ORDER ACCORDING TO THE DESIGNERS GUIDELINES!
d) We request that you wear the bra/ underwear that you intend to wear for celebrations for measurement purposes..
After the sales order contract has been signed and order placed, Our Little Secret cannot and will not accept any responsibility in respect of any changes which may occur in the Customers size and body shape.
DELIVERY AND COLLECTION
a) The price of garments EXCLUDES all costs in respect of alterations or fitting work however, this service is provided independently.
b) Gowns are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.
c) Our Little Secret does not offer an alteration service but can provide details of a local seamstress who is self employed and independent of Our Little Secret. Our Little Secret is not responsible for any work carried out by any seamstress.
d) Advice taken from your prom consultant during your visit is a suggestion only and Our Little Secret cannot be held responsible. It is the wearers final decision to take these suggestions.
e) Customers are asked to settle any balance on delivery, you will be notified via email, please ensure that you have saved the given email address.
Balances MUST be settled BEFORE any purchase leaves the shop.
f) Advice taken from the alteration specialist is also taken at the customers own risk and personal choice, the specialist cannot be held responsible for any decisions made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed, if the customer requested them .
g) Our Little Secret cannot accept responsibility for any works undertaken by any seamstress
a) Our Little Secret is not able to guarantee the colour matching of individual prom dresses from sample shop dresses.
b) Our Little Secret is unable to guarantee fabric swatch matches with in store garments due to fabric changes.
Swatches should be regarded as indication only.
This applies to all fabrics, laces, beading and any other trimmings or embellishments.
d) It is your sole responsibility on final choice of colour and Our Little Secret cannot be held accountable for this decision.
a) Should the store breach its obligations under this agreement its liability is limited to any direct loss incurred by the customer arising from such breach.
The store will NOT be liable for any breaches caused by circumstances outside Our Little Secret’s control including but not restricted to acts of God, war, riot, terrorism, malicious damage, fire, flood or storm.
REFUND AND EXCHANGE POLICY
a) We currently operate a No Refund & Exchange policy – once you have ordered there is no option to refund or exchange.
b) All prom dress purchases – by paying your deposit you are thereby adhering to these terms and conditions.
c) By paying your final invoice you are also acknowledging and accepting these terms and conditions.